Returns & Exchanges
Return/Exchange Policy Your ultimate satisfaction is our priority, and we want you to enjoy and make maximum use of your ALEIMAN piece. Therefore, if an item is not to your liking, we’ll gladly accept your return or exchange within 30 days (calendar days) of your purchase.Unfortunately, we cannot offer a refund or exchange beyond this timeframe.
To be eligible for a return or an exchange, your item must be unused and in the same condition that it was received. It must also be in the original packaging with original tags attached and receipt included. Within 7-10 days upon receipt of your returned item, we’ll provide you with a credit per the billing information supplied at the time of purchase.
Unfortunately, our gift cards, custom masks, and rhinestone belts are not eligible for return. Please note, any item purchased at one of our Trunk Shows, fashion shows, or virtual events will be eligible for return within 14 days of its purchase. Arrangements can be made for handling these items by contacting our sales office at firstname.lastname@example.org.